Rights & Privacy
Rights and Responsibilities
As a Participant of GPSO you have the right to:
- An effective, quality service
- Be treated with respect
- Have their need for confidentiality respected and maintained
- Equal access to the services offered
- Have their complaints/grievances addressed
- Have the opportunity to provide input to the management of the service
- Have the right to decline/withdraw from the service offered by the service
As a Participant of GPSO you have the responsibility to:
- Treat staff with respect
- Treat other Participants with respect
- Provide feedback on the service
- Inform staff of any concerns or difficulties
- Contact staff regarding ideas for improving the service
- Inform staff of any changes to support needs
Privacy & Confidentiality
At GPSO we have legal and ethical responsibilities relating to the management of personal, health and sensitive information generated during service delivery.
GPSO is committed to protecting and upholding the right to privacy of Participants and their families, staff, volunteers, Board/Management Committee members and representatives of agencies we deal with. In particular, GPSO is committed to protecting and upholding the rights of our Participants to privacy in the way we collect, store and use information about them, their needs and the services we provide to them.